Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-metallic-paint-repair.dentrepair-talk.com (hereinafter referred to as “Mercedes Metallic Paint Repair” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors and users. By accessing or using our services, you agree to the terms described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this Privacy Policy does not extend to third-party websites, applications, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy guides how we interact with users in various contexts:

  1. Authorized User Activities: When you use our applications and services as an authorized user, we collect and process data necessary for providing these services.
  2. Website Visits: Visiting our websites linked to this Privacy Policy means you agree to the terms outlined here. We track user interactions to improve website functionality and personalize content.
  3. Communication: We may reach out via newsletters, emails, phone calls, or SMS messages. By subscribing or providing your contact details, you consent to receiving these communications from us.

Personal Data Collection

We collect diverse personal information for various purposes, including:

  • Account Details: Names, user IDs, and passwords required for account creation.
  • Payment Information: Credit/debit card numbers, expiration dates, and billing addresses for processing payments.
  • Financial Records: Transaction history and financial data related to purchases or services.
  • Purchase Data: Items purchased, quantities, prices, and delivery information.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types to enhance user experience.
  • Location Data: Geolocation information to provide location-based services (with your consent).
  • Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  • Social Media Information: Details from social media platforms when you interact with us on these sites.
  • Product Interest: Information about the products you view or purchase on our website.

We obtain this data through direct user input, automatic tracking technologies, and partnerships with third parties who assist in data collection (in accordance with their respective privacy policies).

Cookies

Cookies are small text files stored on your device to improve your browsing experience:

  • Strictly Necessary Cookies: Essential for website functionality, such as remembering login details.
  • Preference Cookies: Customize user preferences and settings.
  • Analytics Cookies: Track website usage to provide analytics insights.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie preferences.

Data Retention and Deletion

We retain personal data for legitimate business purposes and in compliance with legal requirements. The specific retention periods vary based on the type of data and the purpose collected:

  • Financial records are typically kept for 7 years after the last transaction.
  • Purchase history may be retained indefinitely for customer service and analytics.
  • Personal account information is stored until the user requests its deletion or deactivation.

Once the retention period expires, or when requested by users, we delete or anonymize the data to protect your privacy.

Security Measures

We implement robust security protocols to safeguard personal data:

  • Encryption: We use encryption for data at rest and in transit to ensure secure communication.
  • Secure Third-Party Processing: Our partners adhere to strict security standards to handle data on our behalf.
  • Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or target personal information from children under 18 years of age. If you believe we have collected such data, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access and Rectification: The right to access, update, or correct your personal information held by us.
  • Erasure and Restriction: Request the deletion of your data (subject to legal exceptions) or restrict its processing.
  • Data Portability: Obtain a copy of your data in a structured format for use with another service provider.
  • Objection and Non-Discrimination: Object to the processing of your data and be free from discriminatory practices.
  • Appeals and Complaints: File formal complaints with our privacy team or relevant regulatory bodies.

To exercise these rights, please contact us using the details provided in the ‘Contact Us’ section below. We will respond promptly within the legal timeframes.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically for the latest information.

Contact Us

For any privacy-related inquiries, unsubscribe requests, feedback, or data access/correction queries, please contact us:

  • Email: [email protected]
  • Postal Mail: Mercedes Metallic Paint Repair, Privacy Team, [Address]

We value your trust in our handling of personal data, and we are committed to maintaining transparency and strong privacy practices.